Reservations

Am okay here we go again. Second month at The hotel and where did i
start in my second month , well the famous department called reservations , where filling is the only thing that takes place by the trainess (well so the rumor went). I thought to myself me doing filling? hahhahah what a joke. What so i must go from a trainee manager to a "glorified" filling clerk? HELL NO! Anyway the first week i did actually have to file and just sit and watch as the mouse ran over the Opera screen without me knowing what in the world it was clicking or where it was going. So i just sat back and filled the water bottle and fetched cups and milk in the morning every morning for the month (yeah that's correct for the entire month. I mean can you believe it , i was like the "glorified" cup , milk carrier , filling clerk and coffee and tea maker.)

So on went the month of May and i finally started learning how to use Opera with regards to the reservations side of things. Unfortunetly one of our collogues Vuyani got really sick and could not make it to work for a week or so , which meant that there was a computer available for me to work at and within the space of that week my learning process began. I was doing arrivals , checking and answering emails , phoning people , taking telephonic reservations which did not start out very good. Lesson 1: never give a guest a STO rate big NO NO but you know me. Anyhow i learned my lesson and ever since that day most of my reservations have been successful.

Within that week i was grateful for every moment i could spend doing something to contribute to the reservations team. As well as feeling extremely privalleged to be able to do what i did seeing that a lot of trainees do not get that kind of experience ( So i guess the filling rumour was true then :-)

I have really enjoyed my time in reservations. It has taught me a lot and has given me great experience for my journey ahead in this industry and i would like to thank: the entire reservations team for all your help it really takes special people like you , who are able to give their time to help others when they too have a lot to do themselves and with every single one of you helping me , i have obtained great knowledge and experience for which i will be entirely grateful for. So yes keep up all the hard work every single one of you are doing and good luck with the world cup , and you better acheive over target because i will be watching

X.O.X.O
Hotel Guy